If you or a member of your household participates in any one of the FCC’s Lifeline qualifying programs, your household may qualify for the Affordable Connectivity Program benefit.

At the present time, if your landlord, management company or homeowner’s association is paying for all or part of your Internet bill with Althea, you aren't eligible to participate in the Affordable Connectivity Program with Althea.

Althea commercial and business accounts, including small business accounts, aren't eligible to participate in the Affordable Connectivity Program at the present time.

Only one Affordable Connectivity Program credit is available per household as defined by the FCC. If you live at the same address with other people but don't share income and expenses, you may be considered a separate household. Visit the National Verifier at ACPBenefit.org to complete an Affordable Connectivity Program Household Worksheet.

The Affordable Connectivity Program Household Worksheet is used for consumers reporting an address that's already on record as participating in the Affordable Connectivity Program to determine if they're considered the same or separate households based on the FCC’s definition. For example, two people living at the same residence who share money and bills are considered one household under the FCC’s definition. In that case, only one Affordable Connectivity Program benefit is available to serve that address. Conversely, two people living at the same residence who don't share any income or expenses may be considered two separate households. In that case, both individuals may qualify to receive an Affordable Connectivity Program benefit.

Congress created the Affordable Connectivity Program, and the Federal Communications Commission (FCC) adopted the rules and polices governing how the program operates. The Commission’s Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) oversee and administer the Affordable Connectivity Program.

The Affordable Connectivity Program (ACP) is a $14 billion program that is replacing the Emergency Broadband Benefit (EBB) Program. Eligible low-income households that qualify based on Federal Government rules can save up to $30 per month on internet. Residents on Tribal lands can save up to $75 per month. This program makes the internet more accessible to low-income Americans.

The Affordable Connectivity Program is a longer-term program that is anticipated to last until the federal government funds are depleted.

Based on Federal Government rules, the monthly credit will continue for qualified households until the federal funding for the Affordable Connectivity Program is depleted. When the Affordable Connectivity Program ends, your bill will continue to reflect the services and pricing as of that date without the Affordable Connectivity Program credit. This means that you'll be charged the regular, undiscounted, rate for Althea internet, and you'll be subject to our regular terms and conditions. If you're having trouble paying your bill, please call us at any time to review available options to lower your bill.

The Affordable Connectivity Program (ACP) has replaced the Emergency Broadband Benefit (EBB) Program. Households enrolled in the EBB Program that qualified have transitioned to ACP.

You, or the Althea account owner if that’s not you, will first need to get an Affordable Connectivity Program approval from the National Verifier at ACPBenefit.org. The approval can be received in the form of an online approval notice (take a screenshot), an email, or a letter. You, or the Althea account owner if that’s not you, will then need to send an email to hello@althea.net with your first and last name, address, phone number, & approval code.

If you're not currently an Althea member, you live in one of our service areas, and you meet at least one of the eligibility criteria listed above, you'll first need to apply for ACP here. Once you have been approved to receive the ACP credit, you will need to send an email to hello@althea.net with your first and last name, address, phone number, & approval code. An Althea representative will then reach out with more instructions.

It may take us up to 5 business days to review and process your application. We’ll notify you of our decision at the email address or phone number you provided within 5 business days.

Of course! If you believe you're eligible to participate in the Affordable Connectivity Program with Althea, please re-apply here.

Yes! If you're receiving an Affordable Connectivity Program credit with another service provider, you may ask us to transfer your benefit to Althea, which means you'll lose the benefit with your current provider once you're enrolled with Althea. A household can only receive one Affordable Connectivity Program credit at a time. An Althea representative will reach out upon enrollment for any necessary information.

If you or someone in your household are receiving an Affordable Connectivity Program credit with another service provider, you may ask us to transfer your benefit to Althea, which means you'll lose the benefit with your current provider once you are enrolled with Althea. A household can only receive one Affordable Connectivity Program credit at a time.

Yes, the Althea account owner should apply for the Affordable Connectivity Program benefit. The Althea account owner should first obtain a National Verifier approval at ACPBenefit.org and then the Althea account owner should send an email to hello@althea.net with their first and last name, address, phone number, & approval code.

If the Althea account owner does not qualify for the program, the Althea account owner may transfer account ownership to the qualified household member by sending us an email at hello@althea.net or calling/texting us @ 866-425-8432.

For help with your National Verifier approval, contact the Affordable Connectivity Program Support Center for assistance by calling 877.384.2575 or by email at ACPSupport@usac.org.

If you decide you no longer wish to receive the Affordable Connectivity Program credit, or you need to tell us you're no longer eligible, send us an email at hello@althea.net or call/text us at 866-425-8432.

The Affordable Connectivity Program is limited to one per household and isn't transferable to another household or another individual even if they may qualify.

If you move, update your address information at the National Verifier at ACPBenefit.org. Then send us an email at hello@althea.net with your first and last name, phone number, approval code, and updated address.

Please go to smartmove.us to find a service provider in your area. You can use the Companies Near Me Tool available at ACPBenefit.org to check if they're participating in the Affordable Connectivity Program. You'll need to re-apply to participate in the Affordable Connectivity Program with your new service provider.